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Bark Help Center

 

The CleanerNet is moving it’s services over to Bark in 2023. To find out how these changes affect you, please review our  Questions and Answers below.  If you are unable to find an answer to your question please contact our support team at [email protected] and they will be able to assist you.

Do I Have to Switch To Bark Service?

YES! The CleanerNet has agreed to move their clients and services over to the Bark Platform by the end of 2022.  Consequently support for both the CleanerNet App and all CleanerNet services will no longer be active or available beginning on January 1st 2023.

If you are an existing customer, and currently have an active CleanerNet Account,  we recommend that you upgrade to Bark prior to 2023 and cancel your CleanerNet subscription once your new account is online and working.

 

How Long Will My CleanerNet Service Work?

The CleanerNet App & Software will continue to monitor your devices through December 31, 2022. If your account is still active on January 1, 2023 your subscription will automatically be cancelled at that time and your CleanerNet service will no longer work.

We recommend that you take advantage of the Bark Home  and/or CleanerNet Router Promotion prior to this date to avoid any disruptions in service. If you have any questions about these promotions, or how to switch your account over to Bark, please contact our support team at su[email protected]leanernet.com.

I Just Activated My CleanerNet Mini This Year. Now What?

If you purchased a CleanerNet Mini in 2022 please contact our support team at [email protected] and they will provide a refund for the remaining time left on your “free” trial period. This can be applied to either a new Bark Home subscription or CleanerNet Router.

What Happens if I Already Paid for an Annual Subscription?

Those who have an Annual Subscription will receive a credit for the remaining time left on their subscription once their CleanerNet Account has been closed. If you close your account, and do not receive a refund within 7 days, please contact our support team at [email protected] and they will be able to assist you with the refund.

Individuals whose accounts are scheduled to renew between now and December 31st 2022 will be moved to a “month-to-month” subscription plan and will only pay for the time they use their CleanerNet account through the end of the year.

What should I do if I am using a CleanerNet Mini?

If you are currently using a CleanerNet Mini you will want to take advantage of the special Bark Promotion which includes a free Bark Home upgrade at no extra charge to you. You should have received an email with a link to take advantage of this offer but if you missed it, please contact support at [email protected]

Once you receive the new Bark Home device you can simply remove and discard the Mini from your Router and replace it with the new device. Once you activate your new Bark Home device please be sure to log in and  cancel your CleanerNet Subscription to avoid any additional charges on your account through December 31st of 2022.

What should I do if I have a CleanerNet Router?

If you have one of the current CleanerNet Routers, ( pictured above) your device is already compatible with Bark Home Service and can be moved over at any time. This does require a firmware update so please contact support at [email protected] and send them the serial number of your router, located on the bottom of the device, so they can upload the correct firmware so you can activate your Bark Account.

Please note that once you switch over to a Bark account you will want to log in and cancel your CleanerNet account to avoid any additional fees or charges through the end of 2022.

If you are using the 1300MS Router, (pictured above) , then you will need to update the firmware on this device in order to activate your Bark Account. If you click on this link you will find the download file as well as step by step instructions on how to update your router to the latest firmware.

Once you’re router firmware has been updated you can select Bark under the Security Settings and activate your account by clicking here.

Please note that once you switch over to a Bark account you will want to log in and cancel your CleanerNet account to avoid any additional fees or charges through the end of 2022.

If you are using the AC1200MS Router, (pictured above) , then you will need to update the firmware on this device in order to activate your Bark Account. If you click on this link you will find the download file as well as step by step instructions on how to update your router to the latest firmware.

Once you’re router firmware has been updated you can switch over to Bark Service under the Security Settings and then activate your account by clicking here.

Please note that once you switch over to a Bark account you will want to log in and cancel your CleanerNet account to avoid any additional fees or charges through the end of 2022.

What should I do if I am using a Router Limits Device?

ROUTER LIMITS MINI – If you are currently using a Router Limits Mini you will want to take advantage of the special Bark Promotion which includes a free Bark Home upgrade at no extra charge to you. You should have received an email with a link to take advantage of this offer but if you missed it, please contact support at [email protected]

ROUTER LIMITS ROUTER- If you are using a Router Limits router we would recommend that you take advantage of our CleanerNet Router promotion and upgrade your router to current hardware. The new router supports gigabit internet and networks and is ready to be connected to your Bark Account out of the box. You should have received an email with information on how to take advantage of this offer but if you missed it, please contact support at [email protected]

Once you receive your new Bark Home device or router  you can simply remove and discard the old equipment and replace it with the new device. Once you activate your new Bark Home device please be sure to log in and  cancel your CleanerNet Subscription to avoid any additional charges on your account through December 31st of 2022.

What should I do if I am using a Luxul Router?

At present time Luxul has not upgraded their devices to support Bark Services but a firmware update may be available in the future. If you want to continue to protect your internet in the meantime we recommend that you take advantage of the Bark Home promotion and connect the new Bark Home device to your existing router once you receive it. After you activate your Bark account please log in and cancel your CleanerNet Subscription to avoid any charges through the rest of 2022.

What Should I Do With My Old CleanerNet Equipment?

If you are currently using a CleanerNet Router you may continue to use this device as a stand alone router in your home if you wish.

The CleanerNet Mini is incompatible with Bark Services so this device can be discarded or recycled.

What should I do if I live outside the U.S. ?

Bark does not currently ship their products outside of the United States so you will need to purchase a CleanerNet Router to get Bark Service or move your account over to a different internet monitoring company who provides their services in the country where you live.

If you would like to upgrade your account please contact our support team at [email protected] and they will be happy to assist you with the hardware and international shipping charges.