Help Center Archives - The CleanerNet

How Kids Get Around Parental Controls

Cloud Based Protection, Devices & Groups, Help Center, Limits, Online Safety, Settings

Screen time among kids can be one of the hardest activities for a parent to monitor. Not only is it difficult to keep track of, but it can also lead to behaviors and content that can be very harmful as well. Excessive screen time has been demonstrated to result in...

Where do I find my pairing code?

Getting Started, Help Center

← Back to Help Center Where do I find my pairing code? The steps to find your pairing code are based on the hardware you have. Use the list below to find your pairing code. Mini The pairing code can only be found through the “Auto Detection” or...

Does CleanerNet work outside of the United States?

Getting Started, Help Center

← Back to Help Center Does CleanerNet work outside of the United States? Yes! CleanerNet works globally. The CleanerNet Mini is available in multiple countries along with many of the CleanerNet Enabled hardware. – CleanerNet Mini Australia All...

Turning Bridge Mode on and off on your cable modem

Getting Started, Help Center

← Back to Help Center Turning Bridge Mode on and off on your cable modem With a cable internet provider (e.g., Comcast), two pieces of equipment are required to connect to the internet and the WiFi network in your home: A modem connects your home to the Internet...

Pairing new hardware to an existing account

Getting Started, Help Center

← Back to Help Center Pairing new hardware to an existing account To pair your new hardware with your account, do the following: Make sure your hardware is properly installed and ready to activate In your CleanerNet account, click on Settings Click “Pair...

Can I pair my current router to CleanerNet?

Getting Started, Help Center

← Back to Help Center Can I pair my current router to CleanerNet? The CleanerNet Mini can be plugged into existing routers to provide the features of CleanerNet to your network. We also have the CleanerNet Router that has CleanerNet...