fbpx

Duplicate entries for the same Device

← Back to Help Center Duplicate entries for the same Device This can happen when using an extender. Some extenders will assign alternate MAC addresses. When connected directly to the router, the device will appear with its true MAC address. When connected through an...

Creating a Group

← Back to Help Center Creating a Group On the Devices & Groups page: Click “Create Group” In the dialog box that appears, type in the name of the new Group (20-character limit) Click “OK” The new Group will appear in your list of Groups...

How to identify a device

← Back to Help Center How to identify a device You just installed CleanerNet and are excited to get things going. You eagerly open the “Devices and Groups” page and see that you have five devices all named Apple, Inc. You think “How do I know what...

Renaming a Group

← Back to Help Center Renaming a Group If you’d like to change the name of a group, follow these steps: Click the menu icon (three dots) of the group Click “Rename” Enter the new name in the box and click “Rename”...