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How Do I Cancel My Subscription?

Help Center, Troubleshooting

It’s best not to leave your internet unprotected however there are some instances when cancellation is necessary. If you need to cancel your subscription you may do so by following these steps: Log into your CleanerNet Portal Click on “My Account”...

My Limits Don’t Seem To Be Working

Help Center, Troubleshooting

If you find that your limits are not working properly there may be a couple of things you will need to check. First: Make sure your time zone settings are correct – Go To Settings – Time Settings and make sure that your time zone is set correctly. Failing...

Using extenders with CleanerNet

Help Center, Troubleshooting

Search for: Using extenders with CleanerNet Unlike an access point, an extender may or may not use a separate, unique MAC address to communicate to the router on behalf of each device. Therefore, in cases where the extender does not pass through the unique device...

How do I upgrade my hardware?

Help Center, Troubleshooting

Search for: How do I upgrade my hardware? You can easily change to different CleanerNet enabled hardware at any time. If you know the pairing code  Login to your account at thecleanernet.com Click “Settings” Click “PAIR HARDWARE” Enter the new...

CleanerNet and AT&T U-Verse

Help Center, Troubleshooting

Search for: CleanerNet and AT&T U-Verse CleanerNet works with any ISP.  If you’re on AT&T U-Verse, you probably have a modem/router that AT&T supplied as part of their service. To add CleanerNet, you’ll need to log into that AT&T modem and...