What Does the CleanerNet Do?
The CleanerNet is a cloud based internet management system. It provides the administrator/s access to a variety of tools and features that they can use, at their own discretion, to limit or block the type of content that each member of their household can access online and the times in which it is available to them. When paired with The CleanerNet App these limits will work no matter where the device goes or what network it is connected to.
How Much Is The CleanerNet?
The CleanerNet is free for the first year for new subscribers. After the first year your account will renew automatically month-to-month for $9.99 per/month or annually for $99.99 per/year. There are no contracts associated with your subscription and you may cancel at any time.
How Do I Cancel My CleanerNet Subscription?
It’s best not to leave your internet unprotected however there are some instances when cancellation is necessary. If you need to cancel your subscription you may do so by following these steps:
- Log into your CleanerNet Portal
- Click on “My Account” located under the account name in the upper right hand corner.
- Select “Modify Subscription”
- Select the Cancel Subscription Option.
You can also send our support team an email requesting cancellation at [email protected]
What devices work with The CleanerNet?
Does The CleanerNet require a subscription?
Apple Has A New “Private Address” Setting, will that affect my Apple devices?
I already set rules. Why do I need CleanerNet?
We created The CleanerNet because we wanted to give our clients the ability to enjoy all the positive things the internet has to offer while at the same time minimizing, or even eliminating, access to those things online that can be harmful or destructive. What is or is not permitted online in your home is left completely up to you. We just want to give you all the tools that you need to manage internet access in a way that works best for you and your family.
Is there a limit to the number of connected devices?
What if my clever teenager deletes his browsing history?
How secure is CleanerNet?
Who should the account administrator be?
Does CleanerNet capture sensitive information from my internet communications (such as my bank)?
What smartphone should I get for my child?
My first answer is DON’T but if you have to get them something the Gabb Wireless phone is a great option for kids or teens. Once they graduate to a smart phone You will want to make sure you utilize the settings that are available through Apple or Android to prevent unauthorized access to certain apps and time limits.
To learn how you can utilize these security features check out our Apple Tutorial here.
What do I need to make The CleanerNet work in my home?
What is a CleanerNet Certified Router?
Do I need to replace my router?
What happens if someone removes the Mini from my router?
NOTE: If you want to ensure that The CleanerNet is always on and running in your home please consider using one of our certified CleanerNet routers instead.
Who is "the administrator"?
Who should the account administrator be?
I'm not a technical person; will I be able to use CleanerNet?
Can I see what's happening at home from my computer at work?
Are website visits logged when using a private browsing session (such as Chrome's "incognito" mode)?
My family gives out our WiFi password to friends and visitors. Can I control their experience while they're on my network?
Is CleanerNet an internet service provider (ISP)?
Will The CleanerNet App work on my device?
How do I install The CleanerNet App?
We recommend that the account administrator install The CleanerNet App on the devices they want to protect so the account can be set up properly. Before you begin this process please make sure that the phone or tablet has connected to your home WiFi and has been properly identified on your account. Once that’s done you can then go to the App Store or Google Play Store and search for “CleanerNet” ( all one word) to download the app.
Once the app is installed it will prompt you for the account name (administrator’s email) and password. After you have logged in it will ask you ask you to identify the device on your account and give you the option to protect everywhere. When this option is selected you may then enable “tamper proof” and “protect everywhere” to the device which will require the creation of a four-digit security code. This security code will protect the app from being disabled from the device it is being installed on and should be enabled on a child’s device.
NOTE: If you are installing this on an iPhone or iPad we recommend you enable the “cannot delete app” feature. For instructions on how to do this please visit our Apple Support page here.
Can The CleanerNet App be deleted from a device once its installed?
Unfortunately you cannot develop an app that cannot be uninstalled from a device. As a result, we have done our best to take various security measures to prevent this from happening without the account administrator’s consent. If the app is deleted from a device the administrator will receive an e-mail letting them know that it was removed so action can be taken if necessary. If the user is on an iOS device we recommend that the “cannot delete app” feature be enabled so The CleanerNet app can’t be removed without a passcode. For instructions on how to set up this feature on your Apple device click here.
What do I do if I no longer want The CleanerNet?
Do I get a refund if I cancel before my subscription is up?
Unfortunately, we cannot offer refunds on subscriptions or past services rendered. If you aren’t sure how long you want to use The CleanerNet service then we recommend subscribing to our month-to-month service plan option first and then upgrading to an annual plan later.
Do I have to enable limits?
No, you do not. If you do not want to filter certain devices or those used by specific members of your household, you can place them in a group that has no filtering turned on. For more information on how to do this please visit our CleanerNet Set Up page here.
How do I identify a device on my network?
When you first connect The CleanerNet to your home you may see devices with names that are unfamiliar to you. If this happens you will want to follow these steps or click here to watch a video tutorial.
- Open The CleanerNet App and select “Devices”
- Make sure the device you are trying to identify is connected to your network.
- Go into the settings of the device to retrieve it’s IP address or MAC Address
- Insert this number into the “search” bar on the Device page.
- Once the device has been identified you will want to “rename” the device so it is easy to identify.
Why is my device able to access websites that I have blocked?
If you have a device that seems to defy the limits you have in place there are a few things you will want to check before you contact support for help.
- Make sure your device is connected to the right network. A phone or tablet may have access to a mobile network too so check this first.
- Make sure the device does not have a VPN enabled. (Virtual Private Networks) VPN’s are often used to secure internet traffic but can also circumvent limits or filters that are in place.
- Confirm your device in the user portal. Make sure the device you want to limit is identified correctly and in the right group.
- Double check your settings to make sure your filters are correct. Remember each group has it’s own settings so even if you apply filters on one does not mean they get applied to the other.