Help Center
How Do I Cancel My Subscription?
It's best not to leave your internet unprotected however there are some instances when cancellation is necessary. If you need to cancel your subscription you may do so by following these steps: Log into your CleanerNet Portal Click on "My Account" located under the...
How Much is The CleanerNet?
Your CleanerNet Product includes 1 year of service at no additional cost. After one year your account will automatically renew on either a Month-to-Month or Annual Subscription Plan. These plans are $9.99 per/month or $99.99 per year and you may cancel at any time.
My Limits Don’t Seem To Be Working
What To Do If Your CleanerNet Limits Aren’t Working
How Kids Get Around Parental Controls
Screen time among kids can be one of the hardest activities for a parent to monitor. Not only is it difficult to keep track of, but it can also lead to behaviors and content that can be very harmful as well. Excessive screen time has been demonstrated to result in...
Where do I find my pairing code?
← Back to Help CenterThe steps to find your pairing code are based on the hardware you have. Use the list below to find your pairing code. Mini The pairing code can only be found through the "Auto Detection" or "Activation" system. ReadyNet The pairing code can be...
Does CleanerNet work outside of the United States?
← Back to Help CenterYes! CleanerNet works globally. The CleanerNet Mini is available in multiple countries along with many of the CleanerNet Enabled hardware. - CleanerNet Mini Australia All Territories Canada All Territories Europe Austria,...
Turning Bridge Mode on and off on your cable modem
← Back to Help CenterWith a cable internet provider (e.g., Comcast), two pieces of equipment are required to connect to the internet and the WiFi network in your home: A modem connects your home to the Internet Service Provider's (e.g., Comcast's) network...
Pairing new hardware to an existing account
← Back to Help CenterTo pair your new hardware with your account, do the following: Make sure your hardware is properly installed and ready to activate In your CleanerNet account, click on Settings Click "Pair Hardware" We will attempt to automatically detect and...
Can I pair my current router to CleanerNet?
← Back to Help CenterThe CleanerNet Mini can be plugged into existing routers to provide the features of CleanerNet to your network. We also have the CleanerNet Router that has CleanerNet built-in.
Using extenders with CleanerNet
← Back to Help CenterUnlike an access point, an extender may or may not use a separate, unique MAC address to communicate to the router on behalf of each device. Therefore, in cases where the extender does not pass through the unique device information, the extender...
