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Help Center

How do I upgrade my hardware?

← Back to Help CenterYou can easily change to different CleanerNet enabled hardware at any time. If you know the pairing code  Login to your account at thecleanernet.com Click "Settings" Click "PAIR HARDWARE" Enter the new pairing code Click "SUBMIT" You will receive...

CleanerNet and AT&T U-Verse

← Back to Help CenterCleanerNet works with any ISP.  If you're on AT&T U-Verse, you probably have a modem/router that AT&T supplied as part of their service. To add CleanerNet, you'll need to log into that AT&T modem and disable the wireless signal. You...

Is my router compatible with the CleanerNet Mini?

← Back to Help Center The Mini was designed to work with as many routers as possible. We have done our best to test as many routers as we can, but we also know there are thousands of options available. You will find a list of known routers that DO NOT work with the...

Troubleshooting the Mini

← Back to Help Center Make sure the cable is plugged in firmly on both ends. Unplug both ends and plug them back in. Try a different Ethernet cable. In some cases, we have found these steps to resolve the red light error on the mini. Power off the Mini. Unplug the...

Install and Activate the Mini

← Back to Help CenterTo install the Mini on your network: Plug in the power cord and wait for the first LED light on the Mini to be solid. Connect the LAN port of the Mini to any of your existing network's LAN ports. Wait for the middle LED light on the Mini to start...

LED Lights on the Mini

← Back to Help CenterHere's what the lights on your Mini mean: After you plug in the Mini, the left light will flash green while it's booting up, then it will turn solid green.   During activation, the middle light will flash green. Once you're activated, the...

I’m out of ethernet ports on my router, what do I do?

← Back to Help CenterIf your current router is out of ethernet ports on the back and you are trying to install a Mini, you will need to add a network switch (it's like a power strip for ethernet ports). This will allow you to additional ports for more hardwired...

Enable ReadyNet Routers

← Back to Help CenterBefore you begin please make sure your new router is powered up and connected to the internet.  This is done by connecting an ethernet cable from your internet provider into the WAN port of your router.  Once you are powered on and connected you...