Privacy Policy

Last Updated: 26 June 2019. This Privacy Policy is effective as of 11 March 2015 (‘Effective Date”).

Thanks for using The CleanerNet! We take your privacy seriously and are committed to protecting it. In this policy we describe how we collect, use, and handle your information when you (whether you are a person or a business) use our website, software, services, or CleanerNet enabled hardware. In this policy, reference to “we,” “us,” and “our” means The CleanerNet, its affiliates, and our authorized third parties.

Anonymous Access to our Website
When you browse our website, we will not collect or log any private information about you unless you voluntarily provide such information (e.g., registering, placing an order, logging in, signing up for promotions or notifications, or contacting us).

We do not partner with or have special relationships with any ad server companies.

What Information We Collect
Personal Information. We deem information that you give us when you contact us, respond to us, sign up, set preferences, and subscribe to our services, that identifies you, or that could reasonably be used to identify you, as “Personal Information”. Personal Information does not include data that has been aggregated or made anonymous such that it can no longer be reasonably associated with you. The Personal Information we may collect includes:

  • Account and Profile: Name, password, email address, mailing address, phone number;
  • Payment: Bank account information, credit or debit card information;
  • Business: EIN, Sales Tax ID;
  • Usage: Domains visited;
  • Preferences: Personalized device and group names.

Other Information. Data that we collect other than Personal Information, we call “Other Information”. We collect Other Information through a variety of sources such as, cookies and other similar technologies that record data about the use of our websites, websites that implement our services, and the use of our services generally. Other Information we may collect includes:

  • Browser type, settings, language, country IP address, MAC addresses, device type, device online status, screen resolution, operating system name and version, device manufacturer and model, language, plug-ins, add-ons and the version of the services you are using;
  • Transaction data, such as items purchased, purchase amount, and date of purchase;
  • Cookie and tracking technology data, such as time spent using the services, pages visited, language preferences, site usage, and other anonymous traffic data;
  • Information you may provide us when contacting us for support

Why We Collect Your Information
Personal Information. We and our authorized third-parties use Personal Information to: (i) provide the services; (ii) detect and prevent fraud; (iii) mitigate financial loss or other harm to you and us; and (iv) promote, analyze and improve our products, systems, and tools.

Examples of why we collect your information include:

  • To enable account, order, subscription, and payment processing;
  • To display and report your data and transactions to you as part of our services;
  • To improve or modify our services;
  • To conduct manual or systematic monitoring for fraud and other harmful activity;
  • To respond to inquiries, send notifications and provide you support;
  • To communicate with you regarding a payment, and provide related customer support;
  • For audits, regulatory and legal purposes, and compliance with applicable standards;
  • To design and develop new products and services;
  • To send promotional, educational, and marketing communications;
  • For data analysis enabling us to make decisions, operate, protect, and report on the performance of, our business.
  • We may use Other Information for a variety of purposes, provided we comply with applicable law and our contractual commitments.

How We Disclose Your Information
We do not sell, rent, or disclose your Personal or Other Information to marketers or other non-authorized third-parties. We may disclose your information as follows:

  • With entities worldwide that we control, are controlled by us, or are under our common control, to provide our services (e.g. data centers). Router Limits LLC. is the party responsible for overall management and use of the information by these affiliated parties;
  • With companies that help us provide the services that you have requested. These companies help us with things like payment processing (e.g. banks, credit bureaus, payment method providers), shipping, website hosting, data analysis, information technology and related infrastructure, customer support, email delivery, and auditing. The use of information by an authorized third-party is subject to the third-party’s privacy policy and terms. You may also contact us about our authorized third-parties via email or our mailing address as outlined below;
  • With third-parties in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings);
  • For safety, legal purposes and law enforcement. We use and disclose information that we believe necessary: (i) under applicable law, or payment method rules; (ii) to enforce our terms and conditions; (iii) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (iv) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include authorities outside your country of residence;
  • Credit and debit card information. If you do not notify us of updates to your payment method, to avoid interruption of your service, we may participate in programs supported by your card provider to try to update your payment information;
  • In some instances, we may offer a service or feature in partnership with a third-party, to which you give your consent, which relates to the services provided to you by The CleanerNet. Information in connection with such a service or feature may be shared between us and that third-party. We will require the third to have an agreement in place with you before allowing such an exchange of your information.

How to Access and Modify Your Personal Information
You may access and make changes to your Personal Information at any time through your account. If you have any questions about how to make changes to your information, contact us by sending us email or writing to us at the address shown below.

We reserve the right to use any legally appropriate measures to prevent, monitor, and investigate any attempt to deface, delete, or otherwise tamper with or abuse our website, server, database, information system, or other technology assets.

You can also opt-out of receiving electronic communications from us. If you no longer want to receive marketing-related emails from us on a going-forward basis, you may opt-out via the unsubscribe link included in such emails. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages that pertain to the providing of our services.

How We Store and Secure Your Information
We use industry-standard encryption technologies when transferring and receiving your data exchanged with our services. Commercial, third-party, server facilities are used, to store your Personal Information, that take security measures to protect against the loss, misuse, or alteration of Personal Information that we have collected from you. These facilities may be located in various countries around the world. We use reasonable organizational, technical and administrative measures to protect your Personal Information within our organization.  Unfortunately, even though protections are in place, no data transmission or storage system can be guaranteed to be 100% secure.  In the event of a data security breach, we will notify you using your accounts primary email address. If your preferred contact method has been compromised, we will notify you through alternative methods according to your account. If for any reason you believe your information has been comprised, please contact us immediately.

You have responsibility to notify users subject to our services under your account about this Privacy Policy.

Retention of Your Information

We generally retain your information as long as necessary to provide you with the services you requested or to comply with applicable law. When you cancel your account, we can retain copies of information you provided to us and information we gathered through your use of our services to develop and improve our services, comply with applicable law, regulations, lawful requests, to collect fees owed, to resolve disputes, to address problems with our services, to enforce our Terms or Service or other applicable and lawful agreements.

Use of Cookies and Other Similar Technology
We use various technologies to collect information when you access or use our services, including placing a small data file, commonly referred to as a “cookie,” or similar technology on your device and using web beacons. Cookies are stored on your device when you visit a website or view a message. Among other things, cookies will generally help us provide you with better support when using our services by retaining your preferences and account settings. We use Cookies every time you visit our website or use our services. By using our services, you permit us to collect and use your information from activity on devices you use in accordance with this Privacy Policy. We may use cookies to:

  • Remember that you have visited us or used the services before.
  • Collect data to analyze the use of and improve our educational modules.

Most devices are set to automatically accept cookies by default. You can change this behavior in your device settings. See your owner’s manual for more information. By blocking or deleting cookies used with our services you may degrade your experience. Our services and other functionality will not degrade, change, or be disabled even if our systems receive a “do not track” signal from your browser.

Collection of Children’s Personal Information
We do not knowingly collect or store any Personal Information from children under the age of 13 years old.

Enforcement of This Privacy Policy
If you feel that we are not following our Privacy Policy as stated, please contact us as outlined below.

Some local laws, where we provide our services, grant you certain rights about details or actions with regard to your Personal Information. Please contact as outlined below if you would like to exercise any of those rights.

Jurisdiction and Cross-Border Transfer
Our services are global and information (including Personal Information) may be stored and processed in any country where we have operations or where we engage service providers, and we may transfer information to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. We will take measures to ensure that any such transfers comply with applicable data protection laws and that your information remains protected to the standards described in this Privacy Policy. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.

Changes to This Statement
Occasionally we may update or make changes to this Privacy Policy. We take your privacy seriously and will not adjust our policy to intentionally compromise your Personal Information. The “last updated” date at the top of the statement will reflect the last date at which the changes were made and the “effective date” will tell you when the policy first became effective. We encourage you to check back periodically to review any changes to the policy that may have been made. If we feel a change is material, we will notify you of the change using your accounts primary email address. You can request earlier versions of our policy by contacting us at the email or mailing address below.

Contact Information
Email us at [email protected]
Please have “Privacy Policy” in the subject line.

Or mail us at the following address:

The CleanerNet

1150 Riverside Dr. 911118

St. George, UT, 84791